Making the decision to move a loved one into residential aged care can be one of life’s most emotional and challenging moments. It’s a time filled with questions, uncertainty, and often, a deep sense of responsibility. At Infinite Care, we understand what this transition means for families – and we’re here to make it as smooth, supportive, and reassuring as possible.
Whether you’re planning ahead, or responding to an urgent need, we walk alongside you every step of the way.
Clear, Compassionate Communication from Day One
We believe that honest, open communication builds trust, and trust is essential when you’re making decisions about someone you love.
From your very first enquiry, our team takes the time to listen. We explain the process clearly: how to arrange an Aged Care Assessment (ACAT), what funding options are available, and what day-to-day life in our homes really looks like. We understand that you’re not just choosing a service – you’re choosing a new home and a team to help care for someone close to your heart.
No question is too small. We’re here to make sure you feel informed, confident, and supported throughout.
Tailored Orientation That Feels Personal
The move-in process isn’t just about logistics, it’s about people. Our orientation is designed to help new residents, and their families feel welcome, safe, and involved from the very beginning.
We’ll introduce you to key team members, including care staff, lifestyle coordinators, and clinical managers. We work with you to develop a personalised care plan that takes into account your loved one’s medical needs, daily routines, preferences, and life story. Families are invited to share insights that help us provide truly person-centred care – from favourite meals to treasured hobbies.
You’re not handing over care, you’re gaining a team that values your voice and partnership.
Ongoing Communication About Health and Wellbeing
Keeping families informed is a priority. We understand how important it is to stay updated on your loved one’s health, progress, and care.
That’s why we maintain regular contact with families, particularly when it comes to health care needs, medication changes, appointments, or important updates. If your loved one experiences a change in condition or requires additional care, you’ll hear from us promptly. Our management and care teams are approachable and responsive, and we encourage two-way communication, so you always feel in the loop.
Emotional Support for Families, Too
We know the move into aged care can bring up a mix of emotions – relief, guilt, grief, even uncertainty. These feelings are completely normal, and you don’t have to navigate them alone.
Our team offers gentle, compassionate support to help families adjust. Whether it’s having a private conversation with our care manager, talking through the transition with one of our lifestyle team members, or connecting with other families who’ve walked a similar path, we’re here to listen without judgement.
Involving You in Daily Life and Milestones
We encourage families to stay involved in the life of the home. You’re always welcome to visit, join in for meals, attend events and celebrations, or simply pop in for a chat.
We also hold regular care meetings and reviews to ensure everyone is on the same page. These are valuable opportunities to talk about what’s working, raise concerns, and make any adjustments to the care plan.
Your knowledge and input remain a vital part of your loved one’s care journey.
Supporting a Smooth Transition into Aged Care
Transitioning into residential aged care is a big step – for everyone involved. But with the right support, it can also be a positive one.
At Infinite Care, we focus on more than just care – we focus on connection, dignity, and building trusted relationships with both residents and their families.
If you’re thinking about aged care for someone you love, we’re here to help. No pressure, no obligation – just friendly, expert guidance to help you explore your options.
Contact us today to chat with our team or book a personalised tour of one of our homes. We’re ready to support you, whenever you’re ready to take the next step.
