The Federal Government’s ongoing review into aged care reform has quickly highlighted a clear lack of information available to older people wanting to enter, or already in, aged care.
Confusion and frustration is rife amongst those wanting to compare pricing, care quality and offered services of prospective care providers. This confusion is causing the elderly to lack confidence in their final choice.
The only real way to know what an aged care provider offers, and whether the service is satisfactory, is through hearing first-hand from residents, former residents or family members of residents. Such recounts have proved critical in the decision-making process, as often the information provided about a particular service has not stacked up against the reality of that service.
COTA (The Council On The Ageing Australia) claims that many consumers have stated that they felt unable to exercise significant choice and control over their aged care services, and many felt unsupported and uninformed when attempting to navigate a complex system.
In its submission to the government’s review of the aged care reforms, COTA said consumer feedback indicated a clear need for:
- first-hand information
- face-to-face support
- simple and clearly set out hard copy documents (as opposed to online information)
- up-to-date, accurate and comparable information
- access to clear and simple quality evaluations
“Only with a consumer demand driven system, will we see the necessary level of change to ensure consumers are supported how they wish, when they wish with what they wish,” COTA maintains.
A final review of the findings are due to be delivered on 1 August 2017.
Infinite Care are all too aware of the emotional journey entering into aged care can be. They also understand how overwhelming the complex information, or lack thereof, can be.
Regardless of where you decide to relocate, and after careful discussion with you, Infinite Care will assist you in making sense of the jargon and clearly explain the most viable options available to you, or your loved one.
We want you to start your new chapter with a mind free of ongoing concerns, knowing you have made all the right decisions for your unique and personal situation.
Please contact our Admissions team on 1800 463 468 or [email protected]. They can assist you immediately.
If you have further queries we recommend that you consult your healthcare professional or the Australian Department of Health.
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