We wanted to let you know how pleased we are with the FaceTime service you have recently set up. We have been speaking to (and seeing!) Mum for a few weeks now and the experience has been excellent for all of us. I live in Sydney and have only been able to speak to Mum by phone until now. The FaceTime system has meant that we can now see each other and Mum can see her grandsons, son in law and the dog! We also see and talk about things Mum wants to show us and we can book a time to speak that is part of our schedule; and we don’t feel bad asking staff to find Mum when we ring unannounced.
We really hope that this will continue. Mum has been much brighter since this started and we are all loving the greater contact with her. It has also been good to interact with the Klemzig team who deliver this service. Megan has been incredibly helpful and has made us feel a part of the activities with photos of Mum getting involved.
Congratulations on a great initiative!
