I had no faith in any of the changes because of the past. In the first week, I received a phone call from a lady named Babari-Oli to introduce herself. We had a friendly chat, and I pretty much cried and said, “You’re the 8th manager that we have had to deal with, and I don’t know what your plans are, but I’m worried.” All she did was listen and said to me, “I’m here for good, and I don’t know tomorrow; hear me out today. I’m here to look after my staff and residents in my care.” Within two weeks, I could see some changes coming. Babari hired a lot of talented people within the month. I could breathe daily knowing that my loved one is in good hands. The whole culture of the place has improved. She has put all her energy into making sure that everyone listens to our concerns and rectifies them right away. She was available anytime of the day and night to listen to me. She was even there on the weekends when I saw my family and had time to chat and share her plans for the place. I am now looking back so grateful to have Babari to the end of my loved one’s journey. My few words will never be enough to thank her commitment to this place. She will always be in my prayers. I always understood the challenges aged care faces in difficult times. At the same time, now I realise how much a committed person like Babari brings changes and peace of mind to all of us. I have always prayed about the well-being of Southaven, and even though I don’t have anyone there, I will continue to pray for everyone. I hope Infinite Care will retain people like her for years to come. Babari, please accept my heartfelt thank you to you and your staff.
