When I visited my Mum today, I walked her to the dining room for lunch and was very impressed with the quality of lunch provided – Lamb Stew. It looked delicious, smelt amazing and had an impressive assortment of vegetables on the plate. What a difference – thank you for delivering quality meals now. I feel it is important to acknowledge excellence in work. For these staff, I see that their job is more than ‘just a job’. They have a purpose and enthusiasm in their work which is the engagement piece a lot of companies struggle to find in employees. It is what makes good ‘culture’ in the work environment and flows through to the services you provide.