Testimonials

Kaye, Daughter, Mt Lofty

South East Queensland

My experience with the video call service was so positive. My mum suffers from dementia, and although slightly confused she had tears of joy and sadness when she saw me. The extra form of communication was beneficial to both her and myself, as we were able to chat, catch up and I was able to reassure her of things she may have forgotten. I think this extra form of communication would be 100% beneficial continuing on after visitation has been restored as I live far away and I get to see her twice on a weekly basis. This reassures her that she is cared for and loved as well as for me to be with her. Even when mum has a bad day and I ring, I am grateful that I can see her and tell her that I love her.

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Susan, Family Member, Klemzig

South Australia

“We would like to express our sincere thanks from the whole family for taking wonderful care of Mum. We are so appreciative for the level of care and kindness shown to her during her stay over the past 14 months.”

Marie, Resident, Klemzig

South Australia

“I cannot even begin to express what a fantastic concert we all got to experience last night. Being my first Christmas here at Klemzig, I did not know what to expect, it was really well organised and so much fun. I really like how everyone got involved, seeing the staff participating and involving us residents to sing too was such a pleasure and fun night, thank you everyone who organised and worked so hard to make it a perfect night.”

Janette, Staff, Christies Beach

South Australia

“Since introducing the birds in the MSU courtyard, a resident who previously would just sit in his chair over by the lounge area unless coming to the table for meals, has started engaging with the budgies every morning by going out and talking to them. He has spoken about doing this several times now as he used to keep birds when he was younger.”

Resident, Ipswich

South East Queensland

What a great team lifestyle are. They make everything so amazing for us. The decorating for Christmas is just beautiful and takes me back to my childhood. What an amazing team they are. They are so full of love and understanding. What a great place to be here at Infinite Care Ipswich.”

Brad, Family Member, Edge Hill Orchards

North Queensland

“The staff were absolutely sensational with mum’s transition / admission last night. Edge Hill Orchards care home is beautiful and exudes professionalism. Mum was so happy and loved all the nursing staff, she was overwhelmed. She loves being and working with nursing staff as she herself nursed all her life. I cannot close before mentioning the high professionalism of the duty nurse Princy and the girls working with her were just beautiful to us all through the transition. Myself, Tracy, and our partners were extremely impressed. Many thanks again to Fiona and the initial assistance from Diane which was nothing short of outstanding.”

Jo-Anne, Family Member, Edmonton Garden

North Queensland

“I would like to take this opportunity on behalf of all Stanley’s family to thank you all for your support and care of our Father. Dad told us he made the right decision by coming to Edmonton Gardens and he was being taken good care of. You all made him feel very welcome and we know he had the best care possible considering his circumstances. Also thank you Steve for the beautiful send off your staff gave him (Guard of Honor). I watched the video and was very touched at the respect shown to him. I have not seen this done in any hospital/aged care place before. It meant a lot to us.”

Family Member, Ipswich

South East Queensland

“Thank you to Amanda and her team for looking after my parents. My dad has changed his whole attitude since I was their 2 weeks ago. They were both getting off the bus this morning and I witnessed my dad smiling and giving staff a kiss and cuddle. Huge change. So, thank you for what you do.”

Kelly, Family Member, Edmonton Gardens

North Queensland

“Thank you for getting mum involved in the activities. Even though she may not participate much, she is out of her room socialising. I just really wanted to say thank you.”

Testimonials

Kaye, Daughter, Mt Lofty

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