Testimonials

“That laughing circle the other day I reckon did me good, I thought we’d all be stubborn guts to join in but everyone did. Bet you could hear it from reception! Felt mad doing it, but I walked away in a real good mood”

“Thank you for giving me permission to live in the Nursing Home. I love my room, I love the carers, I love the nurses, I just love Cornubia. I also love the managers, I am very grateful to everyone.”    

“I’ve been working at Casa Mia for 7 months now, and it’s been a wonderful experience. The entire staff and management team are incredibly helpful and polite. They consistently go above and beyond to ensure the residents’ happiness and well-being. It’s truly a caring and supportive environment. Highly recommended!”    

I had no faith in any of the changes because of the past. In the first week, I received a phone call from a lady named Babari-Oli to introduce herself. We had a friendly chat, and I pretty much cried and said, “You’re the 8th manager that we have had to deal with, and I don’t know what your plans are, but I’m worried.” All she did was listen and said to me, “I’m here for good, and I don’t know tomorrow; hear me out today. I’m here to look after my staff and residents in my care.” Within two weeks, I could see some changes coming. Babari hired a lot of talented people within the month. I could breathe daily knowing that my loved one is in good hands. The whole culture of the place has improved. She has put all her energy into making sure that everyone listens to our concerns and rectifies them right away. She was available anytime of the day and night to listen to me. She was even there on the weekends when I saw my family and had time to chat and share her plans for the place. I am now looking back so grateful to have Babari to the end of my loved one’s journey. My few words will never be enough to thank her commitment to this place. She will always be in my prayers. I always understood the challenges aged care faces in difficult times. At the same time, now I realise how much a committed person like Babari brings changes and peace of mind to all of us. I have always prayed about the well-being of Southaven, and even though I don’t have anyone there, I will continue to pray for everyone. I hope Infinite Care will retain people like her for years to come. Babari, please accept my heartfelt thank you to you and your staff.    

My beautiful mum was in South Haven for 5 years. We had ups and downs with the facility and management over the time but the majority of the staff who cared for my mum were beautiful people who cared for her with love and compassion! I am so blessed to have met them as they were my heart, ears, eyes and arms when I could not be there. The facility itself is ‘tired’ but I think this is being addressed. The continual changes in management over the years have not helped, nor Covid! However the staff managed the Covid situation very effectively! To the nursing staff, lifestyle staff care managers and the Director – thank you for your love and care❤️  

Everyone went above and beyond, comforting her quietly, gently bathing and turning her and making her as comfortable as possible. Family members were made welcome and cared for as well. We were kept informed and allowed to take part in the treatment choices. Mum’s room was simply full of love. We cannot praise the care provided highly enough. Michael the manager has done a wonderful job choosing the right staff which has made a difference. Our family would like to thank the management team and all nursing staff members from the bottom of our hearts. You treated Mum like a family member and we will be forever grateful. We highly recommend your wonderful care facility.    

This is my first job in Australia as a carer, I was looking for work for more than 4 months, with struggle, finally my manager Babari, must have seen something good on me. I am thanking her every day for the opportunity to work in this nice company and with good team. I came from Japan and working here made me think why I did not come here first. Southhaven is beautiful place, good management team and lovely residents. I have been here now 2 months, I love my work and love residents. Everybody is professional, good sense of family and caring atmosphere. Thankyou Infinite.  

I have been coming to Infinite Klemzig for the past 7 months as the Resident Hairdresser/Barber. I have fallen in love with this place so much that I have now joined the Team as a Lifestyle Assistant. From the minute I walk in the door I feel the overwhelming community, love and appreciation from not only the residents and their families but also the wonderful staff. Absolutely everyone makes me feel welcome and feel like a part of one big happy family.  

I would like to express how happy my husband and I are with the facility. Since our arrival all the staff have been very welcoming which has made it easy to adjust to our new home. We could not be happier here. Thank you to everyone.  

The care that mum is receiving is wonderful and staff are lovely.  Earlier concerns were discussed and addressed.  We have a large family who all visit and comment on how well cared for mum is and how nice the facility is.  We are part of a large community and have already told them how great it is here we have told anyone that is looking for care for a loved one to come here and we have given the details to at least 3 families already.  

I was only here for a few weeks respite, but I came back because of how wonderful my stay was last time. I enjoy lots of the activities, when I’m well enough to participate – particularly exercise. The staff and other residents make me feel so welcome at Edge Hill. I think this place has a kind of magic about it!  

Thank you for your support in caring for mum. She feels at home at the facility and will ask to “go home” when she begins to feel fatigued on our outings or visits to family. We feel so grateful to all the team for that feeling of a comfortable, familiar home. Thank you again for all your care. Best wishes for the festive season!  

I placed my Great Grandmother with Casa Mia, she is there for 6 months now. The manager toured us and explained through the process, made the overwhelming experience pleasant. My Nona always says how great the staff are and how well she is treated. Thank you Casa Angels for looking after her so well.  

My mum after living in her own home on the Darling Downs has settled in really well. We are very happy for her. Mum has now lived at the facility for 12 months and is loving her new lifestyle, and has meet some amazing new friends and staff.  

Grandpa has also always been quite shy and we find that the staff at Infinite go out of their way to make sure he is included in activities. We are often surprised to find him sitting with other residents, which we find so heart-warming. He never said he was happy at the other place, but at any time we ask if he is happy now he says, “bloody oath I am!” It is so evident that the nursing staff do not just view their role as a carer getting through a shift, they treat all of their residents with the respect, dignity and care they deserve. I often say to my family and friends that it is like the staff don’t view their patients as ‘people with Dementia’, but just ‘people’ with wants, needs and hobbies like the rest of us, that they ardently seek to fulfil and encourage. We are truly blown away and are so glad we found Infinite Care Mount Lofty for Grandpa. He is a special man, and he deserves the special care he gets there.    

When I visited my Mum today, I walked her to the dining room for lunch and was very impressed with the quality of lunch provided – Lamb Stew. It looked delicious, smelt amazing and had an impressive assortment of vegetables on the plate. What a difference – thank you for delivering quality meals now. I feel it is important to acknowledge excellence in work. For these staff, I see that their job is more than ‘just a job’. They have a purpose and enthusiasm in their work which is the engagement piece a lot of companies struggle to find in employees. It is what makes good ‘culture’ in the work environment and flows through to the services you provide.